Help us deliver our cloud-based software solutions to international customers and join our young and agile Services team within a collaborative, flexible and bottom-up work environment. Discover the fascinating world of digital content management and marketing technology and develop into a variety of roles over time.
Job title: Customer Support Specialist
Related job titles: Helpdesk Specialist, ICT Supporter.
Employment date: As soon as possible or upon agreement.
Skills level: Junior.
Location: Buchs (9 minutes walk to Aarau main station), generous home-office.
Manage the first level support for our digital content management software product and solutions.
Handle a wide range of support questions from our international customers.
Learn from our second level support experts and our Technical Solution Consultants, and become increasingly more independent as your knowledge increases.
Share your insights and collaborate closely with our Customer Success Managers.
Help test Picturepark solutions and new product releases based on customer configurations.
Based on your ambitions and skills: Become our scrum master, develop into a customer success manager, Technical Product Consultant or other roles over time.
Formation in ICT as an “ICT Helpdesk Mitarbeiter”, "ICT Supporter”, “Mediamatiker", “Informatiker", “ICT Systemadministrator” and similar; or equivalent experience in IT-related roles.
Basic experience in configuring a/o administrating IT Systems, preferably in Content Management.
Able to read “between the lines” and prioritise support requests based on our decision frameworks.
Fast learner: can close knowledge gaps in a changing environment, supported by the team.
Team player with good communication skills.
Proficient in German and English (written and spoken).
We offer you versatile tasks within a dedicated team, personal growth opportunities, generous home office allowance and working time flexibility and a brand new office space, complete with parking, a restaurant, gym and more; all within the building and 9 minutes walk from Aarau main station (near Zurich).
If you think that you are the right person we are looking for then please let us get together and apply below!